Charterer Intelligence Platform

Navigate every
demurrage claim
with precision.

AI-powered laytime analysis that reads your SOF documents, detects exceptions, and generates counter-claim letters — in minutes, not days.

Start analysing → See how it works
$15–25B
Global demurrage market / year
20–40%
Average saving when claims contested
<60s
Analysis time per document
$297K
Savings identified on live claims
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The problem

Why claims go
unchallenged

Most demurrage claims are settled without analysis — not because they're correct, but because reviewing them requires specialist knowledge, hours of manual work, and document formats that are impossible to process at scale.

⏱
4–8 hours per claim
Manual SOF review, laytime calculation, exception identification and counter-claim drafting — per voyage, per port.
📄
Scanned PDFs, multiple ports
Statements of Facts arrive as unstructured scanned documents across multiple ports. Reading and cross-referencing is error-prone and time-consuming.
⚖️
Deep technical expertise required
Correct application of CP clauses, NOR offsets, SHINC/SHEX terms, exception types and governing law requires years of specialist experience.
Chemical tanker at port
Chemical tanker · Loading operations
How it works

From owner's claim to
counter-position in minutes

01
📋
Enter CP Terms
Fill in charter party details or upload the CP PDF / email recap. Vessel, demurrage rate, laytime, NOR offset — all auto-extracted.
02
📊
Upload Laytime Statement
Upload the owner's laytime statement. AI reads it and auto-fills all port slots with cargo quantities and net hours.
03
🔎
Upload SOF Documents
Upload Statement of Facts PDFs per port — even scanned. AI reads them in under 60 seconds and auto-detects inward passages, shifting and delays.
04
💡
Get Full Analysis
Charterer's position, dispute arguments, risk assessment and a ready-to-send counter-claim PDF letter — all in one click.
The product

See it in action

Real screens from the analyzer — the setup, and the position it produces.

DemurrageIQ setup screen showing charter party terms, laytime allowance and load and discharge ports
Enter the charter party, laytime and every port — or paste the fixture recap and it fills them in.
DemurrageIQ result screen showing owner's claim versus charterer's position, per-port breakdown and AI analysis
Get your defensible position, the per-port breakdown, and a ready-to-send counter-claim letter.
Platform features

Everything your trading desk
needs to fight back

🔍
AI Document Reading
Uploads scanned PDFs — NOR, SOF, laytime statements. Claude Vision OCR reads them in under 60 seconds. MD5 cache means re-uploads are instant.
⚡
Instant Laytime Calculation
Rate-based (MT/hour or MT/day), fixed hours, reversible or per-port. Split load/discharge rates supported. Multi-port voyages handled automatically.
🎯
Exception Detection
Inward passage, shifting, weather, terminal delays — auto-detected from SOF events and applied as deductions with confidence levels shown per exception.
🔀
Hybrid Mode
Enter owner's net hours as baseline, upload SOFs to auto-detect additional deductions. Combines owner's calculation with charterer's argued exceptions.
📝
Counter-Claim Letter
One click generates a professional PDF counter-claim letter with all dispute arguments pre-filled, formatted on your company letterhead, ready to send.
📊
Portfolio Dashboard
All claims in one view. Track owner claims vs charterer position, total exposure, settlement status and cumulative savings across your entire portfolio.
📋
Rider Clause Extraction
Upload CP rider clauses — AI extracts NOR offset, inward passage rules, weather provisions and pump warranties automatically into the calculation.
📤
Excel Export
Full laytime statement, exceptions detail, AI analysis and financial summary exported to Excel with professional formatting — ready for your files.
🔒
Secure & Private
Invite-only access. All data stays within your account. No information shared externally. Role-based access for analysts and administrators.
Tanker at sea
Product tanker · Open sea
Chemical tanker loading
Chemical tanker · Loading operations
Tanker loading
Tanker · Loading terminal
Port at night
Industrial port · Night operations
Cargo operations
Bulk terminal · Cargo operations
Live results

Tested on real claims —
real savings identified

Every figure below is from an actual demurrage claim analysed using DemurrageIQ on live chemical tanker voyages during 2025–2026.

Vessel Owner's claim Our position Saving Reduction
MT TBN
$369,717
$359,290
$10,427
2.8%
MT TBN
$134,804
$114,981
$19,823
15%
MT TBN
$27,105
$11,853
$15,252
56%
MT TBN
$19,542
$16,181
$3,361
17%
MT TBN
$46,227
$41,450
$4,777
10%
MT TBN
$65,630
$62,540
$3,090
4.7%
Total savings identified$56,730
Pricing

Simple, transparent pricing
for every trading desk

★ Most popular
Standard
$499
/user/month
Up to 30 claims / month
  • Full AI analysis, OCR & Excel export
  • Priority OCR processing
  • Rider clause extraction
  • Split L/D rate support
  • Portfolio tracking & counter-claim letters
  • Dedicated support
Request access
Enterprise
$799
/month flat · up to 5 users
Unlimited claims
  • Everything in Standard
  • All team members included
  • Custom CP templates
  • White-label option
  • SLA & dedicated support
Contact us
Resources

From our guides

Plain-English explainers on demurrage, laytime and charter-party terms.

How to calculate laytime
Allowed vs used time, the demurrage formula, and a worked example.
How to challenge a demurrage claim
A charterer's checklist for testing an overstated claim before you pay.
Reversible vs non-reversible laytime
How pooling load and discharge time changes the demurrage result.
Demurrage vs despatch, explained
Who pays whom, and why tankers often have no despatch at all.
What is a Statement of Facts (SOF)?
The signed record every laytime figure is argued from.
Notice of Readiness: when does laytime start?
What makes a NOR valid, and when the laytime clock begins.
Browse the full demurrage & laytime glossary →
FAQ

Demurrage & laytime, answered

What is demurrage?

Demurrage is the compensation a charterer pays the shipowner when a vessel is detained at the load or discharge port beyond the agreed laytime. The daily demurrage rate is set in the charter party.

How is laytime calculated?

Laytime is the time allowed to load or discharge cargo. It runs from a valid Notice of Readiness, plus any agreed offset, and is measured against the Statement of Facts, applying the charter party terms — fixed hours or a MT/hour rate, reversible or per port — less excepted periods such as weather, shifting or terminal delays.

Can DemurrageIQ read scanned SOF documents?

Yes. DemurrageIQ reads scanned Statements of Facts, Notices of Readiness and Letters of Protest using AI vision OCR, typically in under a minute per document.

What documents do I need to analyse a demurrage claim?

The charter party or fixture recap, the owner's laytime statement (optional), and the Statements of Facts, Notices of Readiness and Letters of Protest for each port.

How much can charterers save by contesting demurrage claims?

Contested demurrage claims are commonly reduced by 20–40%, depending on the supporting documentation and the charter party terms.

Who is DemurrageIQ for?

Commodity tanker charterers, trading houses and brokers handling chemical, biofuel and clean petroleum product cargoes.

Stop paying more
than you owe.

Every uncontested demurrage claim is money left on the table.
DemurrageIQ gives your trading desk the analytical firepower to challenge every claim.

Request access →
www.demurrageiq.com